Information to be published u/s 4(1)(b) of Right to Information Act, 2005  in regard to the office of the  Electricity Ombudsman

1. The particulars of its organization, functions and duties
   
   The Electricity Ombudsman derives its functions and powers from the Regulation no. HERC/08/2004 (Terms & Conditions of service of Electricity Ombudsman and officer and the Staff of the office of Electricity Ombudsman).
   
   
2. The powers and duties of its officers and employees
   
   An Electrical Engineer and other staff assists the Electricity Ombudsman in discharging its function and duties.
   
   
3. The procedure followed in the decision-making process including channels of supervision and accountability
   
   The procedures followed in the decision making process are derived from Regulation no. HERC/08/2004 (Terms & Conditions of service of Electricity Ombudsman and officer and the Staff of the office of Electricity Ombudsman).
   
   
4. The norms set by it for the discharge of its functions
   
   The norms under which the Electricity Ombudsman functions are specified in the Regulation No. HERC/08/2004.
   
   
5. The rules, regulations, instructions, manuals and records, held by it or under its control or used by its employees for discharging its function.
   
   The O/o Electricity Ombudsman receives the appeals from the aggrieved parties and thereafter Electricity Ombudsman fixes the hearings for the appeals and pronounces the orders on the basis of the merits of the case. The orders pronounced by the Electricity Ombudsman are kept in record.
   
   
6. A statement of the categories of documents that are held by it or under its control
   
   The office keeps original appeals filed by different consumers and orders passed by the Electricity Ombudsman in a safe custody.
   
   
7. The particulars of any arrangements that exists for consultation with, or representation by, the members of the public in relation to the formulation of its policy or implementation thereof
   
   After receiving the appeals the Electricity Ombudsman gives hearing to the parties concerned and there after passes his orders.
   
   
8. A statement of the boards, counsels, committees and other bodies consisting of two or more persons constituted as its part or for the purpose of its advice, and as to whether meetings of those boards, councils, committees and other bodies are open to the public, or the minutes of such meetings are accessible for public
   
   Not Applicable
    
9. A directory of its officers and employees
   
   The Directory of the officers and employees working in the O/o Electricity Ombudsman is on the Website under the organization link.
   
   
10. The monthly remuneration received by each of its officers and employees, including the system of compensation as provided in its regulations
    
    The pay scale of Electricity Ombudsman and Staff have been described in Regulation no. HERC/08/2004 (Terms & Conditions of service of Electricity Ombudsman and officer and the Staff of the office of Electricity Ombudsman).
    
    
11. The budget allocated to each of its agency, indicating the particulars of all plans, proposed expenditures and reports on disbursements made
    
    The budget is provided by the Haryana Electricity Regulatory Commission/ by the State Government and is charged to the consolidated fund of the state.
    
    
12. The manner of execution of subsidy programmes, including the amounts allocated and the details of beneficiaries of such programmes
    
    Not Applicable
    
    
13. Particulars of recipients of concessions, permits or authorizations granted by it
    
    Not Applicable
    
    
14. Details in respect of the information, available to or held by it, reduced in an electronic form
    
    All the information about Electricity Ombudsman’s office is available at the website of the Commission.
    
    
15. The particulars of the facilities available to citizens for obtaining information, including the working hours of a library or reading room, if maintained for public use
    
    Anyone seeking information can visit the office of the Electricity Ombudsman at the address given on its home page during working hours except holidays notified by the State Government.
    
    
16. The names, designations and other particulars of the Public Information Officers
    
    Click here for information regarding Public Information Officer (PIO). 
    
    
17. Such other information as may be prescribed; and thereafter update these publications every year
    
    No information called for at this stage