The Managing Director and Director (Operations) of the DHBVNL responded to the various points raised by the Staff. They narrated actions taken by the utility and promised to improve its efficiency and performance. DHBVNL further assured to take prompt action on the outstanding directives issued by the Commission from time to time.
The Commission has taken into consideration the analysis of the staff and response of DHBVNL thereon and dealt with it in its detailed order on ARR in chapter 4.
