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1 PROCEDURAL ASPECTS OF THE FILINGS AND PUBLIC VIEWS AND SUGGESTIONS

1.1 Procedural Aspects

1.2 Intervenors 

1.3 Summary of issues raised by intervenors

1.3.1 Transparency in release of new connection

1.3.2 Release of new connection without an adverse impact on availability and quality of power to existing consumers

1.3.3 Release of more than one domestic connection in a premises

1.3.4 Methodology for working out cost of Service Connection and other charges and allocating to the consumer

1.3.5 Methodology for checking/ replacing electricity meters by Licensee

1.3.6 Introduction of prepaid card meters and improved technologies for remote metering, automatic billing and for energy audit

1.3.7 Procedure to be adopted in case of Change in consumer name

1.3.8 Modalities to be adopted by the personnel visiting the consumer’s premise

1.3.9 Electricity Bills related problems

1.3.10 Impact of surcharge waiver schemes

1.3.11 Wide publicity of the consumer related circulars

1.3.12 Disconnection on request / reconnection

1.3.13 Safe installation of the electrical equipment

1.3.14 Computation of load in the premises

1.3.15 Availability of responsible officer/official at the sub divisional level for redressal of consumer grievances

1.3.16 Preparation of Consumer Manual

1.3.17 Levy of Fuel surcharges

1.3.18 Refund of operation and maintenance charges

1.4 HVPNL RESPONSE

1.4.1 Transparency in release of new connection

1.4.2 Release of new connection without an adverse impact on availability and quality of power to existing consumers

1.4.3 Release of more than one domestic connection in a premises

1.4.4 Methodology for working out cost of service connections and other charges and allocating cost to consumer

1.4.5 Methodology for checking / replacing electricity meters by Licensee

1.4.6 Introduction of prepaid card meters and improved technologies for remote metering automatic billing and for energy audit

1.5 Views of Commission Advisory Committee

2 ANALYSIS OF THE ISSUES AND COMMISSION'S ORDER

2.1 Transparency in release of new connection

2.2 Release of new connection without an adverse impact on availability and quality of power to existing consumers

2.3 Release of more than one domestic connection in a premise

2.4 Methodology for working out cost of Service Connection and other charges and allocating to the consumer

2.5 Methodology for checking/ replacing electricity meters by Licensee

2.6 Introduction of prepaid card meters and improved technologies for remote metering, automatic billing and for energy audit

2.7 Procedure to be adopted in case of Change in consumer name

2.8 Modalities to be adopted by the personnel visiting the consumer’s premise

2.9 Electricity Bills related problems

2.10 Impact of surcharge waiver schemes

2.11 Wide publicity of the consumer related circulars

2.12 Disconnection on request / reconnection

2.13 Safe installation of the electrical equipment

2.14 Computation of load in the premises

2.15 Availability of responsible officer/official at the sub divisional level for redressal of consumer grievances

2.16 Preparation of Consumer Manual

2.17 Levy of Fuel surcharges

2.18 Refund of operation and maintenance charges

3 CONCLUSION

Consumer Complaint Form