Towards ensuring that the consumers get better service and their day-to-day problems are addressed expeditiously, the Commission had finali
sed the following procedures to be followed in respect of :1. Licensee's Complaint Handling Procedure
2. The Commission's Complaint Handling ProceduresWith enactment of the Electricity Act 2003, the Commission has made the following regulations which the consumers may refer
As per Section 42(5) of the Electricity Act 2003 the consumer grievances will be redressed by the forum to be established by the distribution licensee. Further as per Section 42(6) of the Act, any consumer who is aggrieved by non-redressal of his grievances under Sub-section (5) of Section 42 of the Electricity Act 2005 may make a representation for the redressal of his grievances to the Electricity Ombudsman. For details the consumer may like to refer to the regulation No. HERC/02/2004 notified on 12/04/2004.
If required, this office may be contacted on the following address:
